Audio and video check

i2istudy is using two technologies for the audio and video connections - WebRTC and Flash.

However, it the browser doesn’t support WebRTC or Flash, there will be no connection.

Please check if your browser supports these technologies, so you can communicate with other users.

WebRTC

Press here
to check WebRTC right now
Your browser does not support WebRTC.
It is strongly recommended to use the latest version of Google Chrome, Mozilla Firefox or Opera.
Do you see yourself? Great! Your camera is working. Say something. Is the slider became green on the bottom, your microphone is also working! No access to camera and microphone.

If you don’t see or hear yourself, then

  1. Your browser does not support WebRTC. It is strongly recommended to use the latest version of Google Chrome, Mozilla Firefox or Opera.
  2. You need to allow the browser access to your camera and microphone to be seen and heard.

For the Google Chrome users:

If you turned on the Camera and the microphone check for the first time, there will be a window in the browser asking to allow access to your camera and microphone. Press “Allow” button.

If there is no video from your camera, and there is no request to allow browser access, please check if the access is enabled:

  1. Press on the camera icon,
  2. Select "Always allow www.i2istudy.com accessing your camera and microphone"
  3. and press "Done".

After these changes the browser may ask you to reload the page.

If you don’t see or hear yourself, try selecting another camera or the microphone from the list.

More details about the camera and the microphone access are in the Chrome help.

For Mozilla Firefox users:

If it is your first camera and microphone check, the browser will display the dialogue asking you to allow access to the camera and the microphone.

  1. Select the camera and the microphone and
  2. Press “Share Selected Devices”.
  3. Select “Always Share” from the drop down menu to save the settings.

If there is no video and audio, make sure that the camera and the microphone access is not blocked.

  1. Press the lock icon on the left side of the address field,
  2. and select “Allow” under the Use the camera field
  3. and select “Allow” under the Use the microphone field, then reload the page.

If there is no video or audio, try to change the video and audio source. Click on the lock icon to the left of the address field and select the menu “Always ask”, and reload the page. After this, please reload the video/audio check and you will be offered to select other Camera and Microphone devices.

For the Opera users:

If this is the first time you use the camera and the microphone check, there will be a dialogue in the browser asking to allow camera and microphone access. Please press “Allow”.

If there is no video or audio, try to change the video/audio source:

  1. Click on the camera icon to the left of the address filed and check if the camera and the microphone are blocked.
  2. Press “Clear this setting and reload” button.

After reloading the page, run the check again. When asked, select another camera and microphone source and press “Allow”.

Flash

For the other user to see and hear you, your browser should have access to the camera and the microphone.

Press here
to check Flash right now
Unfortunately your browser doesn't support Flash.
Please install the Adobe Flash Player.
Do you see yourself? Great! Your camera is working. Say something. Is the slider became green on the bottom, your microphone is also working! No access to camera and microphone.

If there are problems and you don’t see of hear yourself, please properly configure the system.

When asked for Flash access to the camera and the microphone, press the “Allow” button.

If you don’t see or hear yourself, try to select another camera of microphone device from the list.

Dialogue asking to allow access will appear each time. To remember the settings right click on the “Parameters” menu.

Here you can save the browser camera and microphone access settings.

For the Google Chrome users:

If this is the first time you run the check, there will be a dialogue in the browser to access the camera and the microphone. Please press “Allow” in the browser dialogue.

i2istudy tech support